CMP Channel 's exclusive research identifies a shift in the Channel marketplace. According to this research, for the first time Vendor/Solution Provider loyalty has moved from the vendor to the customer. It also highlights the characteristics of the Channel's partners and how each is responsible for growth. The research notes that vendors prioritizing their efforts around the top 20-30 percent of partners will not necessarily help them achieve their growth objectives.

Key research findings include:

• Fifty percent of Solution Providers rate current level of vendor relationships as 'less than positive'
• Solution Providers have been proactively changing their vendors at an accelerated pace over the past two years. Fifty percent are targeting new markets and 50 percent are expanding new product lines.
• The top three most important program elements Solution Providers evaluate when considering a vendor for a strategic partnership include: product quality/reliability; technology relevance to customer base; and relative profit potential.
• The top three reasons Solution Providers add products and vendors include: technology offering/customer requirements; aligns with business goals; and offers a clear business opportunity.
• The top three reasons Solution Providers drop or de-emphasize products and vendors include: non competitive pricing; bad service; and adding other vendors.

This document presents only a summary of the available research. Please email Kate Spellman for complete details. Download this document...