Answer: Most e-mail newsletters today look pretty much the same, so how can you distinguish yours from your competitors’? By using behavioral targeting to learn more about what customers want and giving it to them. B-to-b e-mailers work with shorter customer lists and often longer sales cycles than their b-to-c counterparts, but that doesn’t mean they should be tempted to oversaturate their most valuable customers with a deluge of nontargeted email. Behaviorally targeted messages provide better response and can even be credited with shortening sales cycles.

The easiest way to obtain behavioral targeting data is through Read the complete article on BtoBOnline.

If your e-mail list includes customers and prospects with Yahoo.com addresses, it’s possible they didn’t see messages you sent in February and March. The company, according to a March 11 blog post, made changes to its inbound mail service in an effort to block spam—a move that ended up blocking both spam and legitimate e-mails from bulk senders.
The snafu is a good reminder to marketers that they must constantly monitor their deliverability. Here are some tips that to help boost and maintain deliverability rates: Read the complete article on BtoBOnline.

Answer: When a marketing program does not work, always go back to the basics of marketing 101: right target, right message, right timing, right channel.
Despite advances in scenario-based Web design created to track customer online behavior and build profiles, or personas, for targeted marketing campaigns, your customers are still bombarded with tons of irrelevant messages—often the result of batch-and-blast campaigns sent by stove-piped e-mail applications and outsourced e-mail service providers—each day.

If you aren’t getting responses, it is quite likely that your customers view your correspondence as spam, rather than relevant or valuable information, regardless of whether or not they have opted to receive your e-mails. Relevance is key in e-mail. Read the complete article on BtoBOnline.

E-mail marketing managers love to include quick surveys in their e-newsletters—so much so that they risk overdoing it.

Melissa Read, VP-research and innovation at Spunlogic, an Atlanta-based full-service digital marketing agency, believes managers send surveys too often, causing respondents to burn out on the novelty of providing feedback. Eventually, she said, they’ll stop responding.

“Surveys should only go out when you want to understand something about the business respondents,” Read said. Otherwise, “it will become the survey who cried wolf and the next time you really want to know something, respondents won’t be as interested in telling you.”

Paring down the number of surveys is a good start, she said. Read offers these other helpful tips... Read the complete article on BtoBOnline.

Answer: I am always amazed at the still-prevailing idea that list size trumps list quality. Don’t get me wrong: Volume is good. Every record in your e-mail address list has an inherent value that can be reduced to a dollar amount. This leads us to the idea that your database should be viewed as capital and should be treated just like any other useful marketing asset. So why, then, do so many marketers mix bad data into their lists?

A bad e-mail address can have a dramatic impact on your ability to market with e-mail. Bad e-mails come in the form of addresses from third parties (list renters, etc.), complainers who have not been removed from your list and dormant addresses—e-mail addresses of people who have not opened your e-mail in more than 90 days. ISPs view all with equal disdain. While it is not illegal to send to these “bad” e-mail addresses, doing so is a sure way to increase complaints and damage your sender reputation. It’s also a good way to waste money.

So how do you build your list and maintain quality data? Consider these tips: Read the complete article on BtoBOnline.

The subject of search engine marketing click fraud made headlines last year. Advertisers and publishers alike criticized the search engines for not doing enough to combat the problem. But the topic has not been in the spotlight recently. Does that mean click fraud is no longer an issue?
BtoB recently spoke with Dan Robbins, director of marketing at Lyris, a marketing software company, about click fraud and what marketers can do to avoid playing the victim.

BtoB: Is click fraud still a problem?

Robbins: It depends on your vertical. In mortgage and finance categories, you’re paying a lot more for a click. For the lower end, general market is less of an issue. But marketers need to pay attention to it. Read the complete article on BtoBOnline.

Chief Marketing Officer Council Encourages Adding Customer Affinity Index To The Mix

Customer centric metrics are taking center stage this year as b-to-b marketers pursue new ways to measure customer engagement, satisfaction and, ultimately, loyalty to a brand.

Measuring customer satisfaction is not a new idea, but as technology puts more control in the hands of users, marketers are seeking out the optimal ways to measure how successful they are with their marketing messages, products and services.

Marketers are divided on how best to achieve this. Some are using an array of metrics and other processes to come up with a view of how they're doing with customers, while others are trying to simplify the process by using a single metric, such as the Net Promoter Score.

The NPS, developed by loyalty expert Fred Reichheld, is a score of customer loyalty based on a single question: "How likely are you to recommend our company to colleagues?"

Marketing organizations are also coming up with new metrics to gauge the customer experience.

Last month [December 2007], the Chief Marketing Officer Council released a study on customer measurement... Read the complete article on BtoBOnline.

Register to download the free Executive Summary or purchase the full report from the CMO Council's Customer Affinity Website.

[Note: CMP was an underwriter for this CMO Council study.]

B-to-b marketing budgets appear to be in good shape this year, with more than half of marketers expecting the purse strings to loosen up. While interactive tactics will gain from that increase and see the most growth, traditional media will still command the bulk of the budget. Read the complete article on BtoBOnline.

A new study by the Sales Lead Management Association (SLMA) found that 82.8% of small businesses do not track ROI on lead generation programs. Read the complete article on BtoBOnline.

Wouldn’t it be great if you could figure out today what your marketing plan should look like in six months? Crystal balls don’t exactly grow on trees, so we’ve asked two industry experts—Jordan Ayan, president of SubscriberMail, and Joel Book, director of eMarketing Education at ExactTarget—to weigh in on what’s coming in 2008. Here’s what they said.

1) More CRM integration, especially with software-as-a-service (SaaS) offerings.
2) Increased use of automated tools.
3) Closer alignment of marketing elements.
4) Using rich video with e-mail marketing.

Read the complete article on BtoBOnline.

The customer is very much on the minds of leading marketing executives these days. Across numerous research initiatives undertaken by the CMO Council, marketers collectively indicate they are spending more time and resources than ever before on understanding and engaging with their customers, including increased investments in customer communities, CRM systems and processes, and customer intelligence and analytics. The CMO Council has been a champion of these efforts, advocating a more disciplined, measurable and integrated approach to marketing, anchored by greater knowledge and more meaningful interaction with customers and customer markets. Now we believe it is time for a new measure of marketing performance – called customer affinity – that looks beyond old brand metrics to support marketing in its critical role of building customer-centric businesses. Register to download the free Executive Summary or purchase the full report from the CMO Council's Customer Affinity Website.

[Note: CMP was an underwriter for this CMO Council study.]

Question: What is the best way to optimize search marketing for international markets?

Answer: As the evolution of the Internet continues, b-to-b marketers are reaching a crossroads in determining what tactics have worked in the past to attract traffic to their sites versus what approaches will work in the future. According to Internet World Stats, two-thirds of global Internet users are non-English speakers. This growing volume of search activity means that marketing opportunities will continue to evolve on both regional and global levels.

So how can b-to-b marketers capitalize on this trend? Is the answer as simple as translating all Web pages to the targeted country's language?

Translation is one component of optimizing for international markets, but it's in no way the end-all answer. A word-for-word translation of a Web site is ambiguous. Instead, Web sites should be translated according to concepts. A simple translation does not take into account cultures, customs and preferences specific to various countries. Additionally, a simple translation loses targeted keywords. Read the complete article on BtoBOnline.

Many companies aren’t coordinating their various departments’ e-mail marketing efforts, according to a Jupiter Research report released last month, “Maturation of E-mail: Controlling Messaging Chaos Through Centralization.”

Some 24% of executives surveyed said six or more departments manage their e-mail messaging activities separately. Almost half the executives questioned (44%) said they believed their e-mail would be more effective if it were managed from a central platform. Read the complete article on BtoBOnline.

When designing your holiday greetings, a well-planned e-card can effectively enhance your public image and may even result in added business in the new year.

Here are some tips to keep in mind when developing your holiday e-card.

1. Tie in your product or service with a holiday theme.
2. Take advantage of what the e-card format has to offer.
3. Make your message viral.

Read the complete article on BtoBOnline.

Answer: Most businesses—anywhere from 50% to 80%—use Outlook as their e-mail client. What’s more, a recent survey suggests that nearly 40% of these companies will migrate to Office 2007. If the majority of your marketing e-mail list is business domains, you may need to rethink the design of those marketing e-mails. Otherwise, your potential customers may quite literally not get your message. Read the complete article on BtoBOnline.

While marketing metrics has become a hot topic in the last several years, the most recent ANA survey indicated a number of worrisome declines. For example, in the 2006 survey, 28% of respondents said they could forecast the impact of a 10% reduction in marketing budget on sales, only 18% said this in this year's survey. Likewise, the percentage saying they used cross-functional teams from such departments as sales and finance declined from 45.3% in 2006 to 20.1% in 2007. And only 22% said they had "full cooperation and an open dialogue with finance" to establish metrics and methodologies for marketing ROI.

While there may be many causes, Nardone and See suggested the lack of a financial commitment to measurement was one factor. The most recent survey found that 57% of marketers invested less than 1% of their working marketing budget into accountability and that only about half (49%) even had a dedicated budget for accountability. Read the complete article on BtoBOnline.

While broad-based ad networks have taken center stage as the darlings of the media industry, vertical b-to-b networks are slowly gaining traction with marketers that want to reach more targeted audiences.

In the last six months, there has been a frenzy of deals in the consumer ad network space, including Google's acquisition of DoubleClick in April for $3.1 billion, WPP Group's purchase of 24/7 Real Media in May for $649 million and AOL's acquisition of Tacoda in July for a reported $275 million.

But behind the scenes, smaller advances have been made by targeted b-to-b networks looking to reach industry-specific segments. Read the complete article on BtoBOnline.

Integrating customer data is the greatest challenge for marketers, according to a survey of marketing industry executives by Alterian. The enterprise marketing software company conducted the survey at its Annual Summit last month.

Forty-three percent of respondents said their e-mail marketing channel is integrated with offline channels such as direct mail, according to Alterian, and 12% said it is integrated with online channels such as search, Web sites and RSS. A third (33%) said e-mail is a standalone channel for them. Read the complete article on BtoBOnline.

Understanding the effectiveness of a particular marketing campaign in the b-to-b space isn't easy. The sales cycle can be lengthy, and tying revenue and incremental sales to any particular program is difficult.

At best, measuring overall promotion effectiveness may come down to the sophistication of internal screening processes that produce quality leads.

"Any of the current measurements of marketing ROI are actually a measure of organizational effectiveness, not promotional efficiency," said Erik Madsen, director of marketing and strategic planning at Adtrack. Pricing, follow-up, competition, sales training, new channel partners and many other factors determine the effectiveness of any campaign. Read the complete article on BtoBOnline.

Marketers often view e-mail marketing as a form of broadcast marketing: They create an ad, send it out, hope for the best and move on to the next campaign. However, old e-mail campaigns can be very valuable when planning and executing new ones. Read the complete article on BtoBOnline.

Global IT and telecommunication spending is projected to reach $3.3 trillion annually by 2010, growing at a compound annual rate of 4.5% from the $2.7 trillion spent in 2005, according to Gartner Research. IT purchases in the U.S. are expected to grow to $1.0 trillion by 2010—including $871... Read the complete article on BtoBOnline.

Targeting prospects based on previous actions can have significant impact on marketers' conversion rates. Read the complete article on BtoBOnline.

Webcasting provides a unique way to communicate more effectively with widespread software architects, developers, and managers, system administrators, IT professionals, prospects and partners. Webinars incorporate live streaming video, audio and interactive chat technologies to create informative and stimulating presentations at a fraction of the cost associated with in-person meetings and presentations. Beyond cost and time savings, the true value of the Webinar is when the viewer gains valuable insight that contributes to the success of their business or career.

For technology marketers, Webinars have grown into a proven lead-generation vehicle. You can cost-effectively broadcast in-depth messages and interact with a targeted, highly qualified audience in real time. The data gathered through registration, polling, and feedback surveys can build a powerful audience profile. Marketers can use this intelligence to measure the effectiveness of the campaign and build relationships with customers, partners and prospects. Download this document?

Up to $112 billion in advertising spending in the U.S. alone is wasted each year, cutting deeply into company profits. In this webinar Rex Briggs - author of What Sticks: Why Most Advertising Fails and How to Guarantee Yours Succeeds discusses the findings presented in his new book, and how they relate to B2B marketing, including: Why 47% of the campaigns studied failed and what you can do to succeed, How to get your boss to eagerly increase your marketing & advertising budget, how to forecast next year's advertising budget, and how to spend the same advertising budget, but get better results. View the webcast archive...