Proving ROI, using new technologies and leveraging partner marketing were key topics at Red Herring's CMO 2008 conference in San Diego last week.

The conference drew more than 300 senior marketing executives, mostly from b-to-b companies, who shared strategies for competing in today's challenging business environment.

One of the hot topics was partner marketing, with presentations by several executives whose companies use channel marketing models.

Stephen DiFranco, corporate VP-corporate and channels marketing at chip maker AMD, discussed how the company has leveraged its partner channel to confront rival Intel Corp. Read the complete article on BtoBOnline.

Kerry Smith is president of the Event Marketing Institute, a think tank that follows trends in event marketing through research, analysis and education. BtoB asked Smith to talk about expected developments in the events industry.

BtoB: What do you see as the biggest trends this year?

Smith: There's going to be a focus on a couple of things: First, experience mapping—recognition that when you're doing an event [you] understand who you are trying to engage. Often times, it's multiple people. How are you creating an experience around your event that will allow those people to find the appropriate channels to engage with you? You're going to talk differently to a CTO than to a CFO.

Another area is portfolio analysis. At company after company, they are looking across their entire spectrum of events, and cleaning out the closet [and asking] `Which ones are working for us, which ones are not, which ones are we not sure of?' They're going to start adjusting the dials accordingly.

And then there's this whole area of measuring everything—improving performance. There are no standards for measuring events, [and there are] different objectives for every company. As one marketer told us... Read the complete article on BtoBOnline.

Chief Marketing Officer Council Encourages Adding Customer Affinity Index To The Mix

Customer centric metrics are taking center stage this year as b-to-b marketers pursue new ways to measure customer engagement, satisfaction and, ultimately, loyalty to a brand.

Measuring customer satisfaction is not a new idea, but as technology puts more control in the hands of users, marketers are seeking out the optimal ways to measure how successful they are with their marketing messages, products and services.

Marketers are divided on how best to achieve this. Some are using an array of metrics and other processes to come up with a view of how they're doing with customers, while others are trying to simplify the process by using a single metric, such as the Net Promoter Score.

The NPS, developed by loyalty expert Fred Reichheld, is a score of customer loyalty based on a single question: "How likely are you to recommend our company to colleagues?"

Marketing organizations are also coming up with new metrics to gauge the customer experience.

Last month [December 2007], the Chief Marketing Officer Council released a study on customer measurement... Read the complete article on BtoBOnline.

Register to download the free Executive Summary or purchase the full report from the CMO Council's Customer Affinity Website.

[Note: CMP was an underwriter for this CMO Council study.]

B-to-b marketing budgets appear to be in good shape this year, with more than half of marketers expecting the purse strings to loosen up. While interactive tactics will gain from that increase and see the most growth, traditional media will still command the bulk of the budget. Read the complete article on BtoBOnline.

A new study by the Sales Lead Management Association (SLMA) found that 82.8% of small businesses do not track ROI on lead generation programs. Read the complete article on BtoBOnline.

The customer is very much on the minds of leading marketing executives these days. Across numerous research initiatives undertaken by the CMO Council, marketers collectively indicate they are spending more time and resources than ever before on understanding and engaging with their customers, including increased investments in customer communities, CRM systems and processes, and customer intelligence and analytics. The CMO Council has been a champion of these efforts, advocating a more disciplined, measurable and integrated approach to marketing, anchored by greater knowledge and more meaningful interaction with customers and customer markets. Now we believe it is time for a new measure of marketing performance – called customer affinity – that looks beyond old brand metrics to support marketing in its critical role of building customer-centric businesses. Register to download the free Executive Summary or purchase the full report from the CMO Council's Customer Affinity Website.

[Note: CMP was an underwriter for this CMO Council study.]

Permission-based b-to-b e-mail lists are the highest-priced list category for the third straight year, according to the Fall 2007 List Price Index released by Worldata, a list management company.
The average price of permission-based b-to-b e-mail lists is $275 per thousand in the current quarter, down $2 from the fourth quarter of 2006. Read the complete article on BtoBOnline.

B-to-b magazine ad revenue declined 2% through August compared with the same period last year, according to a report from American Business Media’s Business Information Network. Ad pages fell 3.3% through the first eight months of this year. Read the complete article on BtoBOnline.

Despite online’s reputation as the most measurable of all media, marketers continue to grapple with how much to invest in the medium because of the sheer abundance of data generated and the myriad ways to measure them. Read the complete article on BtoBOnline.

Digital revenue for b-to-b media companies is expected to grow 18% to 22% in 2008, according to Gordon T. Hughes II, president-CEO of American Business Media.

Hughes presented the revenue projections Tuesday morning at ABM’s Top Management Meeting. Magazines revenue, he said, is expected to drop 2% to 7%, while face-to-face revenue is expected to grow 7% to 10%. Read the complete article on BtoBOnline.

The 2007 Forrester Research Study just released through American Business Media simultaneously examined more than 800 marketers who operate in the business media space and 800 end-users to provide an assessment of the current state and value of business-to-business media.

In summary, the report finds that:

• Business decision makers (BDMs) are shifting to digital media use at a faster rate than B2B marketers are adopting this media

• Industry-specific media are more effective at reaching BDMs than general business media

• While each of the key industry-specific media demonstrates unique strengths, they are most effective when used together in an integrated manner

• Industry-specific media extend the reach and effectiveness of the B2B marketer’s sales organization

• B2B marketers plan to underutilize industry-specific media in their future spending compared to BDM’s expected use of these media

Download the presentation from the American Business Media website.

Highlights of the findings:

While marketing metrics has become a hot topic in the last several years, the most recent ANA survey indicated a number of worrisome declines. For example, in the 2006 survey, 28% of respondents said they could forecast the impact of a 10% reduction in marketing budget on sales, only 18% said this in this year's survey. Likewise, the percentage saying they used cross-functional teams from such departments as sales and finance declined from 45.3% in 2006 to 20.1% in 2007. And only 22% said they had "full cooperation and an open dialogue with finance" to establish metrics and methodologies for marketing ROI.

While there may be many causes, Nardone and See suggested the lack of a financial commitment to measurement was one factor. The most recent survey found that 57% of marketers invested less than 1% of their working marketing budget into accountability and that only about half (49%) even had a dedicated budget for accountability. Read the complete article on BtoBOnline.

it with the slowing economy and pressure to cut costs, technology companies are decreasing their rate of marketing spending this year, according to IDC's annual tech marketing benchmark study.

According to the report, which was based on an online survey and telephone interviews with 99 senior IT marketing executives, tech marketing spending will be up 6.1% this year over last, a drop from the growth rate projected by IDC in March of 8.0%.

Last year, tech marketing spending grew by 7.5% over 2005.

Also, for the first time since 2004, tech marketing spending will lag global IT spending, which is projected to increase 6.7% this year. Read the complete article on BtoBOnline.