Technology Marketing Resource Center 2008-05-12T18:19:56Z Resources for information technology marketers. tag:,2008:/85 Movable Type Copyright (c) 2008, jguerrin Print: Building the Bridge to Customer Affinity 2008-05-12T18:19:56Z 2008-05-12T17:17:22Z tag:,2008:/85.33573 2008-05-12T17:17:22Z Using Print Advertising to Build and Expand Client Relationships It is important for technology vendors and solutions providers to remember that every single customer touch point presents a valuable opportunity to create affinity. And, print advertising is no exception. By... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing Using Print Advertising to Build and Expand Client Relationships

It is important for technology vendors and solutions providers to remember that every single customer touch point presents a valuable opportunity to create affinity. And, print advertising is no exception. By structuring your campaigns and strategies with the customer in mind, your organization can leverage your investment in print advertising to build affinity. This, in turn, will lead to the kind of strong, long-lasting relationships that result in optimum client satisfaction and retention, as well as sustained profitability and growth. Download the complete UBM white paper "Print: Building The Bridge To Customer Affinity.

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What Domain Name is Right for Your Campaign? 2008-05-09T21:03:53Z 2008-05-06T20:52:57Z tag:,2008:/85.33540 2008-05-06T20:52:57Z When launching a campaign, consider more than the website's content -- consider what URL will reel audiences in. Traditionally, generic domain names such as Vodka.com or Seniors.com were not sought after by established companies because the companies did not understand... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing When launching a campaign, consider more than the website's content -- consider what URL will reel audiences in.

Traditionally, generic domain names such as Vodka.com or Seniors.com were not sought after by established companies because the companies did not understand the benefit of using domain names to extend their brand or web presence. This has changed as companies now have integrated campaigns, using important keywords to drive traffic online. For example, Russian Standard Vodka purchased Vodka.com for $3 million and is now using it for a teaser campaign.

There are a number of reasons why utilizing a generic domain name in addition to the company or brand name can make a marketing campaign more effective. For one, using a keyword in the domain name can help drive traffic through "direct navigation." Vodka.com provides a good example of this, as a web surfer interested in Read the complete article on online...

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Mobile Marketing Association Releases Global Mobile Advertising Guidelines 2008-05-01T21:06:07Z 2008-04-25T21:00:50Z tag:,2008:/85.33312 2008-04-25T21:00:50Z The Mobile Marketing Association, a trade group that represents more than 600 companies involved in mobile marketing, has released its global Mobile Advertising Guidelines. The guidelines build on region-specific mobile ad guidelines published last year for North America, Asia-Pacific, and... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing The Mobile Marketing Association, a trade group that represents more than 600 companies involved in mobile marketing, has released its global Mobile Advertising Guidelines.

The guidelines build on region-specific mobile ad guidelines published last year for North America, Asia-Pacific, and Europe, the Middle East and Africa. The regional guidelines have been integrated into the global version, which includes new guidelines for text messaging. Read the complete article on BtoBOnline.

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TechWeb Study: New Research on B2B Tech Pros' Usage and Consumption of Emerging Media Applications 2008-05-01T20:40:30Z 2008-04-23T20:17:59Z tag:,2008:/85.33306 2008-04-23T20:17:59Z Research Outlines Marketing Best Practices Based on Consumption Patterns of Blogs, Video, RSS and Online Networks The study, The Rise of B2B Applications-Based Media, reveals that the usage of emerging media among IT decision-makers has increased considerably over the past... jguerrin jguerringue@cmp.com Trends in Media Usage Research Outlines Marketing Best Practices Based on Consumption Patterns of Blogs, Video, RSS and Online Networks

The study, The Rise of B2B Applications-Based Media, reveals that the usage of emerging media among IT decision-makers has increased considerably over the past year, with video and blogs experiencing the most increased usage for work-related information. This latest study is part of TechWeb's ongoing Business Technology Media Engagement Research series.

Key study highlights include:

-- Increased Usage of Emerging Media Applications: business technology decision makers are utilizing emerging media applications more frequently to obtain work-related information, as compared to last year.

-- More Growth Expected: business technology decision makers currently using emerging media intend to consume even more in the coming year - even those who are not currently using emerging media applications.

-- Engagement with Emerging Media Leads to Action: when business technology decision makers interact with emerging media, they continue to look for related information.

For more information on this research, email Scott Vaughan.

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How Do I Introduce Behavioral Targeting Into My E-mail Newsletter? 2008-04-11T22:53:43Z 2008-04-10T22:44:17Z tag:,2008:/85.32797 2008-04-10T22:44:17Z Answer: Most e-mail newsletters today look pretty much the same, so how can you distinguish yours from your competitors’? By using behavioral targeting to learn more about what customers want and giving it to them. B-to-b e-mailers work with shorter... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing Answer: Most e-mail newsletters today look pretty much the same, so how can you distinguish yours from your competitors’? By using behavioral targeting to learn more about what customers want and giving it to them. B-to-b e-mailers work with shorter customer lists and often longer sales cycles than their b-to-c counterparts, but that doesn’t mean they should be tempted to oversaturate their most valuable customers with a deluge of nontargeted email. Behaviorally targeted messages provide better response and can even be credited with shortening sales cycles.

The easiest way to obtain behavioral targeting data is through Read the complete article on BtoBOnline.

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How To Boost Deliverability Rates 2008-04-11T22:33:13Z 2008-04-10T22:20:30Z tag:,2008:/85.32796 2008-04-10T22:20:30Z If your e-mail list includes customers and prospects with Yahoo.com addresses, it’s possible they didn’t see messages you sent in February and March. The company, according to a March 11 blog post, made changes to its inbound mail service in... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing If your e-mail list includes customers and prospects with Yahoo.com addresses, it’s possible they didn’t see messages you sent in February and March. The company, according to a March 11 blog post, made changes to its inbound mail service in an effort to block spam—a move that ended up blocking both spam and legitimate e-mails from bulk senders.
The snafu is a good reminder to marketers that they must constantly monitor their deliverability. Here are some tips that to help boost and maintain deliverability rates: Read the complete article on BtoBOnline.

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Blended Search Optimization A Must-Do For Marketers 2008-04-11T22:15:14Z 2008-04-09T22:02:28Z tag:,2008:/85.32795 2008-04-09T22:02:28Z mages, video and press releases are optimized for natural search. A new study, published Monday by search agency iProspect, indicates searchers using the major engines are more likely to click on image, video or news link within the main, blended... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing mages, video and press releases are optimized for natural search. A new study, published Monday by search agency iProspect, indicates searchers using the major engines are more likely to click on image, video or news link within the main, blended search results page than vertical-search results. (An example of a vertical search would be searching within the Google Images tab for a photo of Warren Buffett.) Vertical offerings from the major engines historically have been largely ignored, according to the study.
The survey, conducted online by JupiterResearch in December and January, found more than a third (35%) of search engine users do not use vertical search at all, and 25% do not recall if they have clicked a result after using vertical search. JupiterResearch said there were 2,404 respondents to the survey.

When it comes to image search, 31% of users click image results within blended search, while Read the complete article on BtoBOnline.

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Google Reaches All-Time High In Search Share 2008-04-11T21:45:06Z 2008-04-08T21:35:38Z tag:,2008:/85.32794 2008-04-08T21:35:38Z Google has hit an all-time high in market share, commanding 67.25% of all U.S. searches in March, according to Hitwise, an online competitive intelligence company. That was up from 64.13% in March 2007. Yahoo Search, MSN Search and Ask.com last... jguerrin jguerringue@cmp.com Technology Market Trends Google has hit an all-time high in market share, commanding 67.25% of all U.S. searches in March, according to Hitwise, an online competitive intelligence company. That was up from 64.13% in March 2007.

Yahoo Search, MSN Search and Ask.com last month had shares Read the complete article on BtoBOnline.

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Going the extra mile with in-text ads 2008-03-26T14:50:02Z 2008-03-26T14:38:24Z tag:,2008:/85.32279 2008-03-26T14:38:24Z One of the reasons in-text has such strong appeal among users is because it's seen more as information than marketing. Here's why. There has been a fair amount of interest surrounding in-text advertising as of late, and Vibrant Media has... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing One of the reasons in-text has such strong appeal among users is because it's seen more as information than marketing. Here's why.

There has been a fair amount of interest surrounding in-text advertising as of late, and Vibrant Media has taken the pole position in the space.

In-text advertising -- for those of you who aren't familiar with it -- is essentially advertising that is embedded within the text of a page of online content. This is beyond simple editorial adjacency for display advertising. It is actually having an ad unit married to a word or phrase on a page, within editorial. The way it works is this: I'm an advertiser of, say, soap. I approach an in-text advertising provider and tell them I want to own the words "soap," "shower," and "clean."

The executed buy will be these words in articles or within content on sites the in-text advertising provider has relationships with all across the web, underlined and highlighted. Every time a visitor to a page -- with these highlighted words or phrases -- mouses over the highlighted text, my soap advertisement will show, popping up in a sort of "talk bubble," like those seen in pop-up video or a comic book.

Some providers of this sort of advertising, like ContentLink, do text advertisements. Others, like Vibrant, will actually run video.

Vibrant Media is the largest provider of this kind of advertising, with more than Read the complete article on online...

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Introducing The Next Generation Of Tech Marketing 2008-04-11T21:27:37Z 2008-03-10T21:11:32Z tag:,2008:/85.32792 2008-03-10T21:11:32Z Blogs, RSS, podcasting, social networks. As the Web has evolved, the time it has taken new technologies—even grass-roots, beneath-the-radar developments—to move from concept to mainstream has become shockingly brief. And while we've moved beyond the idea that Web 2.0 technologies... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing Blogs, RSS, podcasting, social networks. As the Web has evolved, the time it has taken new technologies—even grass-roots, beneath-the-radar developments—to move from concept to mainstream has become shockingly brief.

And while we've moved beyond the idea that Web 2.0 technologies will replace wholesale what's come before them, marketers more than ever before must remain vigilant about keeping up to date with what's cutting-edge.

Even in the b-to-b world, where the hype bar is set rather high, marketers can't afford to miss the next big thing in online marketing.

So here are the big five Web/tech trends worth watching right now—and what they mean for b-to-b marketing: Read the complete article on BtoBOnline.

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Events: Building The Bridge To Customer Affinity 2008-05-12T18:21:47Z 2008-02-21T18:22:04Z tag:,2008:/85.30726 2008-02-21T18:22:04Z Using Trade Shows, Conferences, and Other Meetings to Create Profitable and Long-Lasting Client Relationships It is important for technology vendors and solutions providers to remember that every single customer touch point presents a valuable opportunity to create affinity. And, events... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing Using Trade Shows, Conferences, and Other Meetings to Create Profitable and Long-Lasting Client Relationships

It is important for technology vendors and solutions providers to remember that every single customer touch point presents a valuable opportunity to create affinity. And, events are no exception. By organizing your presence at trade shows, conferences, and other types of face-to-face gatherings with the customer in mind, your organization can leverage your investment in events to build affinity. This, in turn, will lead to the kind of strong, long-lasting relationships that result in optimumclient satisfaction and retention, as well as sustained profitability and growth. Download the complete UBM white paper "Events: Building The Bridge To Customer Affinity.

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Why Are Our Targeted Weekly E-mails Getting Little Response? 2008-02-25T20:27:45Z 2008-02-21T14:18:15Z tag:,2008:/85.30730 2008-02-21T14:18:15Z Answer: When a marketing program does not work, always go back to the basics of marketing 101: right target, right message, right timing, right channel. Despite advances in scenario-based Web design created to track customer online behavior and build profiles,... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing Answer: When a marketing program does not work, always go back to the basics of marketing 101: right target, right message, right timing, right channel.
Despite advances in scenario-based Web design created to track customer online behavior and build profiles, or personas, for targeted marketing campaigns, your customers are still bombarded with tons of irrelevant messages—often the result of batch-and-blast campaigns sent by stove-piped e-mail applications and outsourced e-mail service providers—each day.

If you aren’t getting responses, it is quite likely that your customers view your correspondence as spam, rather than relevant or valuable information, regardless of whether or not they have opted to receive your e-mails. Relevance is key in e-mail. Read the complete article on BtoBOnline.

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ROI Takes Center Stage At CMO Summit 2008-02-15T15:35:41Z 2008-02-11T15:20:02Z tag:,2008:/85.30492 2008-02-11T15:20:02Z Proving ROI, using new technologies and leveraging partner marketing were key topics at Red Herring's CMO 2008 conference in San Diego last week. The conference drew more than 300 senior marketing executives, mostly from b-to-b companies, who shared strategies for... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing Proving ROI, using new technologies and leveraging partner marketing were key topics at Red Herring's CMO 2008 conference in San Diego last week.

The conference drew more than 300 senior marketing executives, mostly from b-to-b companies, who shared strategies for competing in today's challenging business environment.

One of the hot topics was partner marketing, with presentations by several executives whose companies use channel marketing models.

Stephen DiFranco, corporate VP-corporate and channels marketing at chip maker AMD, discussed how the company has leveraged its partner channel to confront rival Intel Corp. Read the complete article on BtoBOnline.

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Carol Kurimsky, VP-marketing at technology distributor Ingram Micro, also talked about the importance of partner marketing.

"We don't really go out and market Ingram very much," Kurimsky said. "We are a partner to help our partners sell their products."

One of the key ways Ingram does this is through extensive data mining and analytics that help its partners achieve a better ROI, she said.

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Technology was another hot topic at the Red Herring conference, with marketers discussing applications such as social networks, mobile communications and digital video recording devices.

Mark Gambill, VP-CMO of CDW Corp., discussed how the technology provider is using social networks during a panel discussion on leveraging such networks.

He was the lone b-to-b marketer on the panel, with other panelists representing social networking sites Cyworld, Friendster and LinkedIn.

"We look at it from three perspectives—what are [customers] doing and how are they leveraging these tools; what kinds of content energize those who use social networks; and the third piece, which most marketers haven't figured out, is the transactional component," Gambill said. Read the complete article on BtoBOnline.

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Creating E-Mail Surveys That Work 2008-02-25T19:38:12Z 2008-02-07T18:57:19Z tag:,2008:/85.30290 2008-02-07T18:57:19Z E-mail marketing managers love to include quick surveys in their e-newsletters—so much so that they risk overdoing it. Melissa Read, VP-research and innovation at Spunlogic, an Atlanta-based full-service digital marketing agency, believes managers send surveys too often, causing respondents to... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing E-mail marketing managers love to include quick surveys in their e-newsletters—so much so that they risk overdoing it.

Melissa Read, VP-research and innovation at Spunlogic, an Atlanta-based full-service digital marketing agency, believes managers send surveys too often, causing respondents to burn out on the novelty of providing feedback. Eventually, she said, they’ll stop responding.

“Surveys should only go out when you want to understand something about the business respondents,” Read said. Otherwise, “it will become the survey who cried wolf and the next time you really want to know something, respondents won’t be as interested in telling you.”

Paring down the number of surveys is a good start, she said. Read offers these other helpful tips... Read the complete article on BtoBOnline.

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How Can I Grow My E-Mail List Responsibly? 2008-02-25T19:40:21Z 2008-02-07T16:10:39Z tag:,2008:/85.30292 2008-02-07T16:10:39Z Answer: I am always amazed at the still-prevailing idea that list size trumps list quality. Don’t get me wrong: Volume is good. Every record in your e-mail address list has an inherent value that can be reduced to a dollar... jguerrin jguerringue@cmp.com Best Practices in Technology Marketing Answer: I am always amazed at the still-prevailing idea that list size trumps list quality. Don’t get me wrong: Volume is good. Every record in your e-mail address list has an inherent value that can be reduced to a dollar amount. This leads us to the idea that your database should be viewed as capital and should be treated just like any other useful marketing asset. So why, then, do so many marketers mix bad data into their lists?

A bad e-mail address can have a dramatic impact on your ability to market with e-mail. Bad e-mails come in the form of addresses from third parties (list renters, etc.), complainers who have not been removed from your list and dormant addresses—e-mail addresses of people who have not opened your e-mail in more than 90 days. ISPs view all with equal disdain. While it is not illegal to send to these “bad” e-mail addresses, doing so is a sure way to increase complaints and damage your sender reputation. It’s also a good way to waste money.

So how do you build your list and maintain quality data? Consider these tips: Read the complete article on BtoBOnline.

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